RETURNS & REFUNDS POLICY
We want you to love what you ordered.
If something isn't right, here's everything you need to know.
You have 30 days from the date of delivery to notify us that you wish to return an item. Once your return is approved, you have a further 30 days to send the item back to us.
To initiate a return, contact us at hello@rainbae.com. Please contact us before sending your return so we can provide the appropriate return instructions and process your return as quickly as possible. This does not affect your statutory rights.
To be eligible for a return, items must be:
• Unworn, unused, and in the same condition as received
• Free from odours, stains, or signs of wear
• With all original tags attached
• In its original packaging where possible
• Accompanied by proof of purchase
Items that do not meet these conditions may be rejected or refunded at a reduced amount.
• Change of mind returns — return shipping costs are the customer's responsibility
• Faulty, damaged, or incorrect items —
Rainbae will cover return shipping in full. See Damages & Faulty Items section below.
If you exercise your statutory right to cancel within 14 days of receiving your order, we will also refund any standard delivery charge you paid. If your order qualified for free standard delivery, there is no delivery charge to refund.
For change-of-mind returns made outside the statutory 14-day cancellation period but within our 30-day returns period, original delivery charges are non-refundable.
Please inspect your order upon delivery and contact us within 48 hours if an item arrives damaged, defective or incorrect so that we can resolve the issue as quickly as possible. Reporting an issue after 48 hours does not affect your statutory rights.
When contacting us about a damaged, defective or incorrect item:
• Please send photographic or video evidence to hello@rainbae.com
• Evidence must clearly show the fault or damage
• Where possible, please return the item in its original packaging
• Once verified, Rainbae will provide a prepaid return label and process a full refund to your original payment method
Nothing in this Returns & Refunds Policy affects your statutory rights under applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
If an item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, refund, or other remedy as provided by law.
These statutory rights apply in addition to, and do not affect, any rights offered under this policy.
Once your return is received and inspected, we will notify you of the outcome within 2 business days.
If approved, your refund will be processed to your original payment method within 5 working days.
Please note your bank or card provider may take additional time to reflect this. If more than 10 working days have passed since approval and you have not received your refund, please contact us at hello@rainbae.com.
We do not process direct exchanges. To receive a different size or item, please return your original order and place a new order separately.
The following items cannot be returned:
• Customised or personalised products
• Gift cards
Sale and promotional items may be returned in accordance with our Returns Policy. Nothing in this policy affects your statutory cancellation rights for online purchases.
This policy was last updated: October 2026
