RETURNS & REFUNDS POLICY
We want you to love what you ordered.
If something isn't right, here's everything you need to know.
You have 30 days from the date of delivery to notify us that you wish to return an item. Once your return is approved, you have a further 30 days to send the item back to us.
To initiate a return, contact us at hello@rainbae.com. Items sent back without prior authorisation will not be accepted.
To be eligible for a return, items must be:
• Unworn, unused, and in the same condition as received
• Free from odours, stains, or signs of wear
• With all original tags attached
• In original packaging
• Accompanied by proof of purchase
Items that do not meet these conditions may be rejected or refunded at a reduced amount.
• Change of mind returns — return shipping costs are the customer's responsibility
• Faulty, damaged, or incorrect items — Rainbae will cover return shipping in full. See Damages & Faulty Items section below.
Original delivery charges are non-refundable for change of mind returns.
Please inspect your order carefully upon delivery.
If your item arrives damaged, faulty, or incorrect:
• Photographic or video evidence must be submitted to hello@rainbae.com within 48 hours of delivery
• Evidence must clearly show the fault or damage
• Item must be returned in full original packaging
• Once verified, Rainbae will provide a prepaid return label and process a full refund to your original payment method
Claims submitted after 48 hours of delivery may not be accepted.
Nothing in this Returns & Refunds Policy affects your statutory rights under applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
If an item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, refund, or other remedy as provided by law.
These statutory rights apply in addition to, and do not affect, any rights offered under this policy.
Once your return is received and inspected, we will notify you of the outcome within 2 business days.
If approved, your refund will be processed to your original payment method within 5 working days.
Please note your bank or card provider may take additional time to reflect this. If more than 10 working days have passed since approval and you have not received your refund, please contact us at hello@rainbae.com.
We do not process direct exchanges. To receive a different size or item, please return your original order and place a new order separately.
The following items cannot be returned:
• Items marked as Final Sale at checkout
• Customised or personalised products
• Gift cards
Please note: statutory rights for faulty goods still apply to sale items.
This policy was last updated: June 2026
