Rainbae Privacy Policy
Rainbae (“we,” “our,” or “us”) operates this online store and website, including all related information, content, features, products, and services (the “Services”). Our Services are powered by Shopify, which enables us to process orders, payments, and customer interactions. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase through our Services. Please read this carefully. By using the Services, you agree to the collection and use of your information as described here.
Personal Information We Collect
We may collect the following types of information:
• Contact details: name, address, phone number, and email.
• Payment details: credit/debit card and transaction information.
• Account details: login information, preferences, and settings.
• Transaction details: items viewed, added to cart, purchased, or returned.
• Communications: messages sent to customer service.
• Device and usage details: IP address, browser, device type, and how you interact with our website.
How We Collect Information
• Directly from you when you create an account, place an order, or contact us.
• Automatically through cookies and similar technologies.
• From Shopify and service providers that help us run our business (e.g., shipping, payments, analytics).
How We Use Your Information
We may use your information to:
• Process orders, payments, returns, and exchanges.
• Provide customer support and respond to inquiries.
• Improve and personalise your shopping experience.
• Send marketing emails or promotions (with your consent).
• Detect and prevent fraud or illegal activities.
• Comply with legal obligations.
Sharing Your Information
We may share your information with:
• Shopify (our hosting and e-commerce provider).
• Service providers (e.g., payment processors, shipping companies).
• Marketing partners (only if you have opted in).
• Authorities where required by law.
• In the event of a business transfer (e.g., merger, acquisition).
We never sell your personal information.
Cookies & Tracking
We use cookies and similar tracking technologies to improve your shopping experience, understand how our website is used, and deliver relevant advertising. Some cookies are necessary for the website to function, while others help us analyse performance and tailor content. You can manage or disable cookies through your browser settings, but this may affect your ability to use certain features of our website. For more information, see our Cookie Policy.
Third-Party Apps & Services
Our store integrates with third-party apps and services (such as payment providers like PayPal, Klarna, and Shopify apps that enable shipping or marketing features). When you choose to use these services, your personal information will be processed according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use through our website.
Children’s Data
Our Services are not intended for children under the age of 16. We do not knowingly collect data from children.
Data Retention
We keep personal information only as long as necessary to provide the Services or comply with legal obligations. For example, order records may be kept for up to 6 years for tax purposes. Inactive accounts may be deleted after 24 months.
Security
We take appropriate technical and organisational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.
Your Rights
Under UK law (UK GDPR and Data Protection Act 2018), you have the right to:
• Access the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your information.
• Request a copy of your information in a portable format.
• Opt out of marketing communications at any time.
To exercise your rights, please contact us at hello@rainbae.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
International Transfers
Your information may be processed outside the UK (for example, by Shopify in Canada or the US). Where this happens, we use legal safeguards such as the Standard Contractual Clauses (SCCs) to protect your data.
Future Expansion
Currently, Rainbae only ships and provides services to customers in the United Kingdom. As we expand internationally, this Privacy Policy will be updated to comply with local laws in new regions.
Changes
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.
Contact
For questions about this Privacy Policy or your personal data, please contact us:
Email: hello@rainbae.com
Address: 12A, Hing Yip Centre, Hing Yip Street, Kwun Tong, Hong Kong
